These Terms & Conditions ("Terms") govern access to and use of Kaizen CRM (the "Service"), provided by Kaizen Financial LLC, doing business as Kaizen CRM ("Kaizen," "we," "us," or "our"). By purchasing, accessing, or using the Service, you ("Customer," "you") agree to be bound by these Terms.
Kaizen CRM is a customer relationship management and lead follow-up automation platform built on the GoHighLevel platform, designed for licensed insurance agents. The Service includes automated texting, calling, email follow-up, appointment scheduling, and related pipeline management tools.
You must be at least 18 years old and hold any applicable insurance licenses required in your jurisdiction to use the Service for its intended purpose. You are responsible for the accuracy of the information provided during signup and for maintaining the confidentiality of your account credentials.
Access to the Service is billed on a subscription basis and processed securely through Stripe. By subscribing, you authorize Kaizen to charge your payment method on a recurring basis until you cancel. Prices are subject to change with reasonable advance notice to active subscribers.
Use of texting features requires completion of Application-to-Person (A2P) 10DLC registration with the relevant carriers. Kaizen provides onboarding guidance, including a Loom walkthrough and step-by-step documentation, to assist with this process. You are responsible for the accuracy of information submitted during A2P registration.
You agree to use the Service in compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, applicable state insurance marketing regulations, and all carrier-level 10DLC messaging requirements. You are solely responsible for obtaining proper consent from your leads and clients before contacting them through the Service. Kaizen provides compliance controls but does not guarantee compliance with laws applicable to your specific use of the Service.
You agree not to use the Service to send unsolicited messages in violation of applicable law, to misrepresent your identity or licensing status, or to use the Service for any purpose other than legitimate insurance sales and client communication activity.
All right, title, and interest in and to the Service — including its software, user interface, automations, workflow logic, pipeline structures, sequence and campaign designs, AI prompts and training data, scripts, templates, sales and training methodologies, and branding — is and remains the sole and exclusive property of Kaizen Financial LLC. Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for your own internal business purposes for as long as your subscription remains active. No ownership interest, license to copy, or right to create derivative works is granted.
You agree that neither you nor any person or entity accessing the Service through your account (including downline agents, employees, contractors, or affiliated teams) will, directly or indirectly:
For the avoidance of doubt, using any artificial intelligence tool (including general-purpose coding or chat assistants) to analyze, recreate, or reconstruct the Service's workflows, automations, pipeline structures, prompts, or training content — whether from memory, screenshots, exported data, or live access — is a violation of this section, whether or not the resulting product is identical to the Service.
You acknowledge that the internal design, configuration, automations, and training content of the Service constitute confidential trade secrets and proprietary business information of Kaizen. You will not disclose this information to any third party and will take reasonable steps to prevent your downline, staff, or contractors from doing so. This obligation continues after your subscription ends for as long as the information remains non-public.
Security and monitoring. To protect the Service, Kaizen logs access to the Service (including the account, user, time, IP address, and device or browser used) and may apply unique identifiers to the software and content delivered to each account and user, so that any copy can be traced to the account from which it came. You consent to this monitoring and marking, and agree that these records may be used as evidence of any breach of these Terms.
You retain ownership of your client and lead data entered into the Service. Kaizen's handling of that data is described in our Privacy Policy. You are responsible for ensuring you have the right to store and process any client data you upload.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Kaizen does not provide refunds for partial billing periods except where required by law.
Kaizen may suspend or terminate your access to the Service, in whole or in part and with or without prior notice, if Kaizen reasonably believes you or anyone using your account has violated Section 6, 7, 8, or 9, or if continued access poses a security or legal risk to Kaizen or its customers. No refund is due for a suspension or termination under this paragraph. Sections 7, 8, 9, 12, 14, and 15 survive any cancellation, suspension, or termination.
A breach of Section 7, 8, or 9 would cause Kaizen irreparable harm for which monetary damages alone would be inadequate. Accordingly, Kaizen is entitled to seek immediate injunctive relief (including a temporary restraining order or preliminary injunction) in addition to any other remedies available at law or in equity, without the necessity of posting a bond, to the extent permitted by applicable law. You agree to pay Kaizen liquidated damages of $10,000 per violation of Section 8, or $500 per day any such violation continues, as a reasonable estimate of damages difficult to quantify, without prejudice to Kaizen's right to pursue actual damages, lost profits, or disgorgement of any revenue or profit derived from a competing product or service built in violation of these Terms where actual damages exceed this amount. Upon Kaizen's request following a violation, you will destroy or return all materials derived from the Service and certify such destruction in writing. In any action to enforce these Terms, the prevailing party is entitled to recover reasonable attorneys' fees and costs.
The Service is provided "as is" without warranties of any kind. Kaizen does not guarantee any specific sales results, lead conversion rates, or income outcomes from use of the Service. Any figures referenced in marketing materials are illustrative and will vary based on lead quality, lead source, and individual performance.
To the maximum extent permitted by law, Kaizen Financial LLC shall not be liable for indirect, incidental, or consequential damages arising from your use of the Service, including but not limited to lost profits or lost business opportunities. This limitation does not apply to your obligations under Sections 7, 8, 9, or 12.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. The exclusive venue for any dispute arising out of or relating to these Terms is the state and federal courts located in Broward County, Florida.
We may update these Terms from time to time. Material changes will be communicated by email and/or an in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
Questions about these Terms can be directed to support@thekaizencrm.com.